Vendor: RAD Data Communications
Function: T1 fiber modem extends a T1 up to 89 miles
Infrastructure: Single mode or multimode fiber
Features: Standalone or card, management
Vendor: RAD Data Communications
Function: T3 fiber modem extends a T3 up to 68 miles
Infrastructure: Single mode or multimode fiber
Features: Redundant uplink, stand-alone or card, management
Vendor: RAD Data Communications
Function: Aggregate and manage traffic from multiple fiber multiplexers/modems and copper DSL modems
Infrastructure: Fiber, Copper, DSL
Features: 4U high, supports up to 192 T1s & 24 FE connections
| Equipment Staging | Assembly and programming of product, extensive testing, documentation of hardware, software, firmware, parts & serial numbering, and programming configuration and parameters. |
| On-Site Installation | Single point of contact, site survey (additional charges apply), staging/pre-configuration and testing, on-site installation by a RAD Certified Service Technician. |
| Remote Configuration | An experienced RAD Technician will set-up and configure your RAD equipment through a secure Internet connection while you watch. |
| Basic Service | Service Level 1 | Service Level 2 | Service Level 3 | |
| Extended Warranty Coverage | ||||
| Software Downloads | ||||
| FAQ Database | ||||
| Dedicated toll-free number available 24/7 for all priority technical support calls on downed, faulty or degraded RAD products | ||||
| Priority handling for all service calls with escalation management to ensure timely problem resolutions. | ||||
| Replacement parts guaranteed to ship by next business day. | ||||
| On-site spares for automatic parts replenishment. | ||||
| Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary. |
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