
| Our Customers Request: | RADirect Delivers: |
| That the product perform from day 1 of installation. | Accurate pre-sales and implementation support ensure proper product configuration. |
| Continuing vendor support, both on feature development and technical maintenance. | The DXC is a strategic RAD Data Communications product and will be fully supported in the foreseeable future. RADirect also offers installation and maintenance support. |
| All the advanced features they need, at a reasonable cost. | Download the DXC datasheet for a full list of features. [PDF] |
| Compatibility with existing infrastructure. | The DXC is compatible with fiber or 2-wire/4-wire copper infrastructure. |
| Scalability, particularly for international connectivity. | The DXC scales to 688 E1s to T1s when stacked. |
| No more downtime headaches! | The DXC includes redundant common logic and power supply. |
| Familiar management options easily integrated with the rest of their network. | Management options include SNMP or Telnet, in band or out of band. |
| Data center compatibility. | The DXC is NEBS-3 compliant! |
| Low-cost, gradual capacity upgrade options. | The DXC is modular, you can add cards to your first chassis or stack additional chassis when the first is full. |

| Equipment Staging | Assembly and programming of product, extensive testing, documentation of hardware, software, firmware, parts & serial numbering, and programming configuration and parameters. |
| On-Site Installation | Single point of contact, site survey (additional charges apply), staging/pre-configuration and testing, on-site installation by a RAD Certified Service Technician. |
| Remote Configuration | An experienced RAD Technician will set-up and configure your RAD equipment through a secure Internet connection while you watch. |
| Basic Service | Service Level 1 | Service Level 2 | Service Level 3 | |
| Extended Warranty Coverage | ||||
| Software Downloads | ||||
| FAQ Database | ||||
| Dedicated toll-free number available 24/7 for all priority technical support calls on downed, faulty or degraded RAD products | ||||
| Priority handling for all service calls with escalation management to ensure timely problem resolutions. | ||||
| Replacement parts guaranteed to ship by next business day. | ||||
| On-site spares for automatic parts replenishment. | ||||
| Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary. |
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